Guest Support

FREQUENTLY
ASKED QUESTIONS.

Whether you are coming for a round, dinner and drinks, a corporate event or a full night out, start here.

Reservations

Do I need a reservation?+

Reservations are strongly recommended during evenings, weekends, holidays and special events. Walk-ins are welcome when space permits.

How far in advance can I reserve?+

Booking windows vary by experience and membership tier. Members may receive extended or priority access.

Can I request a specific bay or VIP suite?+

Yes, when available. Specific spaces remain subject to availability and operational needs.

How early should we arrive?+

Arrive approximately 15 minutes early for check-in, equipment setup and ordering.

What happens if we are late?+

Your time begins as scheduled, so late arrival may reduce play time. Contact us as soon as possible if significantly delayed.

Golf & Simulator Experience

Do I need to be an experienced golfer?+

No. First-time golfers, experienced players and purely social guests are all welcome.

Do I need to bring clubs?+

You may bring your own. Available house clubs or rentals will be identified during booking and at the venue.

Can left-handed golfers play?+

Yes. The experience accommodates right- and left-handed golfers.

Can children use the simulators?+

Yes, subject to age, supervision and venue policies. Minors require appropriate adult supervision.

Do I need golf shoes?+

No. Wear comfortable clothing and secure footwear that allow a safe swing.

How long should we book?+

Time depends on group size, skill, format, pace and dining. Groups aiming to play a substantial 18-hole round should reserve additional time.

Spaces, Food & Drink

What is the difference between a Standard Bay and VIP Suite?+

Standard Bays offer a premium social setting. VIP Suites provide more privacy, space and exclusivity for celebrations and business entertainment.

Can nonmembers reserve VIP Suites?+

Yes, subject to availability. Membership may provide preferred rates or access.

Do I have to golf to dine?+

No. Visit for dining, drinks, coffee, social gatherings and eligible events without booking a simulator.

Can we order while golfing?+

Yes. Food and beverage service is integral to the experience and available options depend on space and time.

Can you accommodate dietary restrictions?+

We make reasonable efforts to accommodate restrictions and allergies. Notify the team before ordering; a multi-ingredient kitchen cannot guarantee an allergen-free environment.

Can I bring outside food or alcohol?+

Outside food and beverages generally require prior approval. Outside alcohol is prohibited.

Memberships, Events & Leagues

Does Eagle & Oak offer memberships?+

Yes. Plans provide varying access, pricing, booking, dining, guest and event benefits.

Are individual and corporate memberships available?+

Yes. Corporate plans can support client entertainment, employee engagement and recurring company use.

Can I host a corporate or private event?+

Yes. We support team building, client events, meetings, celebrations, tournaments and partial or full buyouts.

Do events require a deposit?+

Events may require a deposit or payment commitment. Requirements appear in the proposal or agreement.

Can my company create a private league?+

Yes. League formats can be designed around your organization’s size, schedule, competition and hospitality needs.

Can Eagle & Oak host tournaments?+

Yes, for companies, charities, members, private groups and other organizations.

Changes, Access & Support

What is the cancellation policy?+

Requirements vary by Standard Bay, VIP Suite, special experience and event. Review our Reservation & Cancellation Policy and the terms shown at booking.

Can I change my reservation?+

Changes depend on availability and timing. Contact us as soon as possible.

Is Eagle & Oak accessible?+

We are committed to reasonable physical and digital access. Contact us before visiting to discuss simulator or event accommodations.

Who can answer another question?+

Email support@eagleoakmn.com or call 619-372-0953. We are happy to help with reservations, memberships, events, golf and dining.